State Authorization for Distance Education

Carolina University offers distance education in accordance with the regulations of the United States Department of Education and the regulations of each state or territory.

Carolina University is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA), which aids in remedying inconsistencies among state regulations and aids in satisfying consistent customer protection by centralizing the authorization process. NC-SARA is a voluntary agreement among member states and U.S. territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. The intent is to make it easier for students to take online courses that are being offered by postsecondary institutions in other states. You can read more about NC-SARA at nc-sara.org. Verification of approval by SARA to offer online courses can be found by visiting nc-sara.org.

Student Complaint Process

Prior to any formal complaint, students are encouraged to seek an informal resolution of their complaint directly with the employee, faculty, and/or individuals involved. Often a problem may be resolved in this informal manner. In the unfortunate event that a resolution is not achieved, students may follow the complaint process and submit an online complaint form or email a PDF complaint form to Jeremy Pattisall in the Office of Institutional Effectiveness.

Jeremy Pattisall
Office of Institutional Effectiveness
420 S. Broad St.
Winston-Salem, NC 27101
Telephone: 336-714-7962
Email: pattisaj@piedmontu.edu

Out-of-state students who wish to file a complaint with their home state should refer to the State Authorization Liaisons Per State responsible for handling complaints.

NC Post-Secondary Education Complaint Procedures

If a complaint cannot be resolved through the university's complaint process, students may file a complaint with the North Carolina Post-Secondary Education Complaints unit. Please review the NC Post-Secondary Education Student Complaint Policy (also available on their webpage), print and complete the NC Post-Secondary Education Complaint Form, and submit the complaint to:

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road
Chapel Hill, NC 27515-2688

Phone: (919) 962-4550
Email: studentcomplaint@northcarolina.edu
Website: https://www.northcarolina.edu/post-secondary-education-complaints/

TRACS Student Complaint Process

Carolina University is accredited by the Transnational Association of Christian Colleges and Schools (TRACS). Any student who has already followed the Complaint Procedures and feels the issue is not resolved, may contact TRACS.

Students should follow the TRACS Complaint Policy and complete the TRACS Complaint Form.

Transnational Association of Christian Colleges & Schools (TRACS)
15935 Forest Road
Forest, Virginia 24551

Telephone: (434) 525-9539
Email: info@tracs.org
Website: tracs.org

SARA-NC Complaint Process and Information

Students may also file a complaint through SARA-NC. SARA-NC is the portal for North Carolina.

SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709

Telephone: (855) 727-2162
Telephone: (919) 549-8614, ext. 4667
Email: complaint@saranc.org
Website: saranc.org

SARA-NC Complaint Process

SARA-NC Complaint Form

Professional Licensure and Certifications

CU currently offers an online Bachelor of Science in Deaf Studies with a Sign Language Interpreting concentration. Licensure and certification requirements vary by state. Students are encouraged to contact the Deaf Studies Division of the Moore School of Education to discuss professional licensure and enrollment options. The Registry of Interpreters for the Deaf provides certification information by state. 

Carolina University participates in articulation agreements for state licensure in teacher education. However, the articulation agreements are available only at the main campus in North Carolina.  Students desiring to enroll in online teacher education programs at Carolina University should consider the licensure requirements in the state where they desire to teach, including requirements for the university's accreditation.  No determination has been made regarding CU's educational degrees meeting state requirements.

No determination has been made regarding CU's counseling degrees meeting state requirements.